PDC Customer Support Technician I

About the role

The PDC Customer Support Technician I provides Tier I support and preventative maintenance for equipment in a clean‑room environment. The role involves hands‑on work, basic diagnostics and collaboration with senior engineers to ensure equipment reliability for Applied Materials customers.

Key responsibilities

• Perform Tier I procedures, preventative maintenance and wet‑cleaning, seeking assistance when needed.
• Assist senior engineers with corrective maintenance and kit management, including disassembly, cleaning and rebuilding of kits.
• Apply basic diagnostic techniques using documentation and test equipment under guidance.
• Follow established best‑known methods, IP guidelines and safety procedures.

Required profile

• Physically able to walk, stand, bend, lift up to 35 lb and work in tight, noisy clean‑room spaces.
• Willingness to wear clean‑room PPE such as coveralls, hoods, booties, safety glasses and respirators.
• Good customer service attitude and professional demeanor.

Required skills

• Tier I maintenance procedures.
• Wet‑cleaning techniques.
• Basic equipment diagnostics.
• Use of test equipment and documentation.