Concierge

About the role

Mandarin Oriental, Tokyo, located in the Nihonbashi district, is looking for a Concierge to join its Concierge team. The role provides personalized, high-end service to guests, offering expert local knowledge and handling requests with discretion.

Key responsibilities

• Greet guests warmly and professionally, anticipating their needs and offering proactive assistance.
• Provide information and recommendations on local attractions, dining, entertainment, transport and services.
• Make reservations for restaurants, tours, transport and events, confirming all details accurately.
• Handle inquiries and requests efficiently, resolving issues to guest satisfaction.
• Arrange special services such as car rentals, luggage assistance, currency exchange and mailing.
• Maintain up-to-date knowledge of hotel facilities, services and promotions.
• Collaborate with other hotel departments and manage multiple requests at once.
• Record guest preferences and special requests to personalize future interactions.

Required profile

• Previous experience in a luxury hotel or hospitality environment, preferably in a concierge role.
• Fluency in English and Japanese; additional languages are a significant advantage.
• Extensive local knowledge of attractions, dining, cultural events and transport.
• Strong organization and the ability to anticipate guest needs proactively.
• Flexibility to work varying shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods and occasionally lift light luggage.

Required skills

• Proficiency in hotel management systems and reservation software.
• Excellent written and verbal communication skills.

What we offer

• A competitive salary and benefits package.
• Learning and development programmes at each stage of the career.
• MOstay: complimentary nights and discounted rates for guests and family.
• Health benefits and wellness programmes.
• Social insurance plan covering employees' health insurance and welfare pension insurance, and labour insurance.