Restaurant Supervisor - Ventaglio

About the role

Mandarin Oriental Tokyo is recruiting a Restaurant Supervisor for Ventaglio, its restaurant located in the atrium of the hotel. Ventaglio serves a fusion of cuisines, with seasonal dishes, fresh vegetables and salads from Japanese producers, and buffets. The supervisor leads the team, supervises service and ensures high guest satisfaction.

Key responsibilities

• Administration: start and finish shifts on time, set up tables and service stations, handle all billing procedures and equipment, attend daily meetings and mandatory training, and perform other administrative tasks assigned by management.
• Supervision: direct and support subordinates, keep the restaurant adequately staffed during the shift and report shortages, identify and carry out specific training needs, and monitor and supervise small VIP and private dining functions not handled by banqueting.
• Quality: ensure correct quality, presentation and delivery of all dishes and drinks.
• Guest service: take reservations accurately, greet and seat guests, present menus and take orders, offer suggested up-selling, serve food and drinks, clear tables, present the bill, handle special requests, complaints and farewells, and anticipate guests' needs.

Required profile

• Good food and beverage knowledge.
• Ability to supervise a team and maintain high standards of service.

What we offer

• Learning and development programmes at every stage of the career.
• MOstay: complimentary nights and attractive rates on rooms for you and your family.
• Health benefits and wellness programmes.
• Retirement plans depending on length of service and role.
• Competitive salary and benefits package, medical and accident insurance, transportation and accommodation allowance, annual leave and annual bonus.