Customer Care Associate - Japanese Speaker

About the role

EcoVadis, a provider of business sustainability ratings, is hiring a Customer Care Associate in Tokyo. You will be the primary point of contact for customers, acting as a trusted advisor who goes beyond traditional support. The position is permanent with a 6-month probation period, starts as soon as possible, and follows a hybrid work model.

Key responsibilities

• Manage customer communication by phone and email, providing high-quality support throughout the process.
• Research online to verify and validate company registration information, including legal entity, business activity and scope of operations.
• Update the supplier database with accurate information for companies of all sizes, industries and locations, using national company registers and online databases.
• Answer client queries by email and phone, collaborating with internal and external stakeholders to gather the needed information.
• Contribute to improving internal efficiency processes and standards.
• Collaborate with cross-functional teams on process optimization, research support and communication management.

Required profile

• Bachelor's degree completed.
• At least 1 year of experience in customer service or support roles, preferably with international exposure and in customer experience or service teams.
• Fluency in English and Japanese is a must; other languages are an asset.
• Excellent verbal and written communication, interpersonal and active listening skills, and ability to multitask and prioritize.
• Proactive attitude and genuine desire to learn and grow.

Required skills

• Advanced proficiency in Microsoft Office tools (Excel, Word).
• Experience with Salesforce is a plus.

What we offer

• Office and IT equipment, flexi-time working system and commuting allowance.
• Wellness allowance, access to professional mental health support and a referral bonus policy.
• Social insurance, life insurance and paid employee volunteer day.
• Learning and development, sustainability events, peer recognition and employee-led resource groups.