Customer Success Business Partner

About the role

As a Customer Success Business Partner at Anaplan, you will drive successful implementation, adoption, and continuous usage of the Anaplan solution for major enterprise customers in Japan, maximizing their business outcomes.

Key responsibilities

• Lead project delivery, growth, adoption, and roadmap creation for key accounts, focusing on customer experience.
• Manage cross‑functional project teams of consultants using agile methods to define scope, design, and execute solutions.
• Act as an architecture subject‑matter expert for large Connected Planning implementations.
• Collaborate with sales and product teams to support customer success throughout the lifecycle.

Required profile

• 3+ years of business consulting or system implementation experience, preferably with multidimensional analytics platforms (e.g., Cognos, Hyperion, Business Objects, TM1).
• Consulting experience with Japanese enterprise customers.
• Ability to understand, translate, and optimize client business processes.
• Deep knowledge of data integration (inbound/outbound) and planning/modeling domains, especially supply chain, finance, or sales.
• Willingness to travel as needed.

Required skills

• Cognos
• Hyperion
• Business Objects
• TM1
• Data integration (inbound and outbound)
• Agile project methodology