Customer Support Technician I

About the role

The MDP Customer Support Technician I provides Tier I support, performs preventative maintenance, and assists senior engineers in a clean‑room environment at Applied Materials in Nishi Tokyo.

Key responsibilities

• Execute Tier I procedures, preventative maintenance, and wet‑cleans, seeking assistance when needed.
• Assist senior engineers with corrective maintenance and kit management, including disassembly, cleaning, and rebuilding of kits.
• Apply basic diagnostic techniques using documentation and test equipment under guidance.

Required profile

• Physically able to walk, stand for long periods, work in tight spaces, and lift up to 35 lbs.
• Comfortable working in noisy environments and wearing clean‑room personal protective equipment.
• Follows IP guidelines, safety procedures, and established best‑known methods.

Required skills

• Basic diagnostic techniques.
• Use of hand and power tools.
• Wet‑cleaning procedures.

What we offer

• Supportive work culture encouraging learning, development, and career growth.
• Health and wellbeing programs for personal and professional support.