Customer Support Technician I – Materials Science

About the role

Join Applied Materials in Nishi Tokyo as a Customer Support Technician I, providing Tier I support and preventative maintenance for advanced semiconductor equipment. You will work in a clean‑room environment, assisting senior engineers and ensuring high‑quality service for our customers.

Key responsibilities

• Perform Tier I procedures, preventative maintenance, and wet‑cleaning of equipment.
• Assist senior engineers with corrective maintenance and kit management, including disassembly, cleaning, and rebuilding.
• Apply basic diagnostic techniques and use test equipment under guidance.
• Follow established best‑known methods (BKMs) and IP guidelines while maintaining a safe, orderly work area.

Required profile

• Physically able to walk, stand, bend, lift up to 35 lb, and work in noisy, tight clean‑room spaces.
• Willingness to wear full clean‑room PPE (coveralls, hood, booties, safety glasses, etc.).
• Ability to distinguish colors and follow safety procedures consistently.

Required skills

• Preventative maintenance
• Wet‑cleaning techniques
• Basic diagnostic methods
• Use of test and measurement equipment

What we offer

• Supportive work culture that encourages learning and career growth.
• Health and wellbeing programs, including personal and professional development resources.