Director of Sales - Resort Okinawa

About the role

Four Seasons Resort and Residences Okinawa is looking for a Director of Sales, a senior commercial leadership role responsible for driving total resort revenue through strategic oversight of the Leisure and Group sales segments. The role suits an accomplished, commercially minded sales leader with prior Director of Sales and pre-opening experience, preferably in a luxury hotel or resort. As a member of the Commercial leadership team, the Director of Sales works closely with the Commercial Director, Revenue Management, Marketing, Conference Services and Operations, and leads a seasoned remote and on-property sales team. The position is based in Tokyo with remote work arrangements.

Key responsibilities

• Develop and implement strategic sales plans to drive revenue growth and achieve resort budget targets.
• Recruit, lead and manage the sales team, and supervise personnel including labour and payroll, compliance training, safety instruction and expense and travel guidance.
• Negotiate group contracts and secure business, considering room availability, rates and revenue objectives.
• Monitor sales production and market data, analyse performance and adjust strategies, and report to senior management.
• Build relationships with guests, vendors, colleagues and the global sales network, and retain key accounts.
• Take part in trade shows, promotional events and networking to develop new markets.
• Assist the Commercial Director in setting annual sales goals and incentive programmes, and help develop the annual marketing plan.
• Ensure sales and marketing procedures follow company Operating Standards, and travel regularly.

Required profile

• Proven leadership experience in hotel, resort or sales, preferably in the luxury hospitality market for at least two years, ideally with multi-property experience.
• Fluent English; knowledge of Japanese is an advantage.
• Strong understanding of the local and regional hospitality industry, and ability to work with cross-functional teams.

Required skills

• Excellent knowledge of resort operating systems such as Sales Force, Delphi and Opera.
• Communication, negotiation and presentation skills.
• Analytical and problem-solving abilities, with strong organisational and time-management skills.

What we offer

• Competitive salary and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons resorts.
• Complimentary dry cleaning for employee uniforms or business attire, and complimentary employee meals.

The resort is open 24/7, so flexibility for morning, evening, weekend and holiday work is expected. Only candidates under consideration will be contacted for an interview.