Executive Partner, Tech Service Practices Leadership

About the role

Gartner is looking for an Executive Partner (EP) to act as a senior advisor to Tech Service Practice Leaders (TSPLs) at leading organizations. The EP's main responsibility is to deliver value that directly supports client retention by connecting clients with Gartner's insights, analyst expertise and community, and helping them achieve their most critical priorities.

Key responsibilities

• Manage a portfolio of C-level client relationships as a trusted advisor and primary point of contact for TSPLs.
• Drive client retention by connecting clients with relevant Gartner insights, analysts and peer communities.
• Define and deliver tailored service solutions by assessing each client's context and goals and developing a customized value plan.
• Lead and take part in Gartner Executive Series webinars, peer networking sessions and community-building activities for TSPLs, and build a strong local and virtual community.
• Work closely with internal teams such as Sales, Business and Technology Insights (BTI), Global Product Manager and Client Service to ensure smooth service delivery and successful renewals.
• Support BTI Analyst activities by facilitating client participation in studies and panels and providing client feedback.
• Contribute to account planning and value demonstration with Sales to drive retention and growth.

Required profile

• 10+ years in a senior services leadership role (Director/VP/SVP/Head of Services) managing significant service portfolios, or engagement manager experience in management consulting supporting TSPLs.
• Experience engaging and influencing C-level executives, with strong executive presence and interpersonal skills.
• Bachelor's or Master's degree preferred.
• Advanced business Japanese and very strong conversational English.

Required skills

• Proven ability to leverage external research and expert networks to deliver client value.
• Experience building and running executive peer communities and delivering high-impact presentations.
• Emotional intelligence, reflective listening, critical thinking and problem-solving.
• Resourceful experience using AI to scale capacity and deliver objectives.