Guest Relations Officer

About the role

Four Seasons Osaka is hiring a Guest Relations Officer for a full-time position. The role covers check-in and check-out, guest billing, cash handling, guest inquiries and concierge support, with eight-hour shifts that must be flexible to business volume.

Key responsibilities

• Check guests in efficiently and friendily, assigning the requested room type and rate, confirming stay dates and special requests, delivering luggage and issuing keys.
• Check guests out, collect keys, post late charges, present the bill and settle it by credit card or cash.
• Maintain the assigned bank, make change, cash checks, exchange foreign currency, pay vendors and guests, and reconcile transactions at the end of each shift.
• Handle guest interactions with high professionalism, resolve complaints and answer inquiries about services, hours, staff, events and directions, in person and by phone.
• Use computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Assist concierge requests such as restaurant, activity and tour recommendations, limousine bookings and spa or babysitting arrangements, using tools such as KEY, book4time and tablecheck.
• Accept reservations, changes and cancellations, answer guest calls and assist management with administrative work when needed.

Required profile

• College degree, preferably in Hospitality.
• Two years in a front desk role or two years of luxury customer service experience.
• Clear spoken and written English and Japanese.
• Knowledge of Four Seasons services, policies and operations, learned on the job.

Required skills

• Ability to operate computer equipment.
• Working knowledge of computer systems used for check-in/out, reporting and room selection.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for employee uniforms.
• One complimentary employee meal per shift.