Manager / Associate Manager, Patient Business Model & Insights

About the role

Alexion Japan is looking for a Manager or Associate Manager to design a patient-level commercial model for rare diseases and generate patient insights from real-world data (RWD) and other sources. The role harmonises Patient Ladders, KPIs and patient-data practices across diseases, brands and business units so that the patient journey and business progress can be described with the same definitions and measures everywhere. It works in a highly regulated environment with very small patient populations, and collaborates with legal, compliance, medical and privacy functions.

Key responsibilities

• Define common patient-journey stages and KPIs (new patient, treatment initiation, persistence, switch) and build a shared stage framework and data model, including consent metadata, audit logs and governance controls.
• Design disease archetypes and CRM and marketing models, and run pilots to test and refine the model.
• Design analyses combining commercial claims databases, public statistics, internal data and literature, and validate the work of data scientists and external partners.
• Translate findings and their limitations clearly to non-specialist stakeholders and feed results back into business decisions.
• Work with marketing, sales, medical, legal, compliance, privacy and other functions to agree definitions, data models and operating rules, and maintain version-controlled records.
• Manage external vendors and partners, and use AI and digital tools within compliance and security frameworks.

Required profile

• Bachelor's degree or higher in Marketing, Business, Life Sciences, Pharmacy, Public Health, Epidemiology, Data Analytics, Health Informatics or a related field; a master's degree is preferred.
• Japanese native; business-level English.
• Mandatory hands-on experience in pharmaceutical, healthcare, life sciences, healthcare data or related commercial, analytical or consulting fields, including analysing claims, electronic medical records or registries, and designing or reviewing such analyses.
• Preferred: rare disease or specialty therapy experience, patient support programs, patient-level CRM, omnichannel, epidemiology and outcomes research, and experience with global or regional teams.

Required skills

• Mapping the patient journey to business stages and defining measurable KPIs.
• Understanding RWD structure, coverage, representativeness and biases, and triangulating multiple data sources.
• Defining target populations, metrics and analytical logic in a documented, reproducible way.
• Understanding of pharmaceutical marketing, brand planning, CRM and performance measurement.
• Knowledge of privacy, data licensing, permitted use and compliance with patient data regulations.
• Project management, attention to detail and strong communication with cross-functional stakeholders.