Manager III, Customer Engineer

About the role

Applied Materials seeks a Manager III, Customer Engineer to lead customer relationships and engineering teams across multiple districts in Japan. This senior position involves overseeing installations, financial forecasting, and ensuring high‑quality service delivery.

Key responsibilities

• Develop and maintain customer relationships at all levels, conducting regular visits.
• Manage, coach, and direct all customer engineers in the district, including salary and career planning.
• Serve as the primary interface with product divisions for technical support, training, spares, and reliability.
• Execute escalation procedures and oversee the RMA process.
• Plan and execute system installations, including pre‑facility and start‑up meetings.
• Prepare financial forecasts, monitor cost efficiency, and report district performance.

Required profile

• Ability to provide direction and administer company policies for subordinate employees.
• Strong judgment to determine appropriate actions within defined procedures.
• Effective interpersonal skills to gain cooperation and present technical information.
• Commitment to Applied Materials’ global Standards of Business Conduct and ethical values.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs, including personal and professional support.