Manager III, Customer Engineer

About the role

Lead the Customer Engineer team in Kitakami, building strong relationships with customers and ensuring successful system installations and support.

Key responsibilities

• Develop and maintain customer relationships across all levels in the district, including regular visits.
• Manage, coach, and direct customer engineers, handling salary and career planning, performance appraisals, and corrective actions.
• Act as the primary interface with Product Divisions for tech support, training, spares, and reliability.
• Oversee account planning with District Sales Engineer and provide support plans for system sales.
• Responsible for financial forecasting, cost efficiency, and system installation planning and execution.

Required profile

• Experience receiving assignments with clear objectives and recommending policy changes.
• Ability to provide direction to employees, administer company policies, and ensure compliance with global standards of business conduct.
• Strong judgment to solve problems within defined procedures and policies.

Required skills

• Leadership and people management skills.
• Financial forecasting and cost management.
• Customer relationship management and escalation handling.