Manager III, Customer Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Manager III, Customer Engineer in Kamimashiki, Japan. The role leads customer engineers in the district, manages customer relationships and supports the business through account planning, financial forecasting and system installation.

Key responsibilities

• Maintain customer relationships across all levels in the district and carry out regular customer visits.
• Manage, coach and direct customer engineers in the district, including salary planning, career planning, corrective actions, objectives and performance appraisals.
• Act as the main interface with Product Divisions: technical support, training, spares and reliability.
• Monitor the CSD Award Program and the mentor program for new engineers, and run escalations.
• Plan accounts with the District Sales Engineer and provide a support plan for system sales to CSD Management, Sales and Field Engineering.
• Prepare the district's financial forecast and manage cost efficiency measured by financial results.
• Handle system installation: planning, reporting, execution, pre-facility and start-up meetings, and process support identification.
• Manage the RMA procedure and track engineer effectiveness, including accuracy of Customer Engineer hours.

Required profile

• Ability to analyse situations and data and recommend changes to unit or sub-unit policies.
• Leadership: giving direction to employees and administering company policies affecting them.
• Problem solving within defined procedures and policies.
• Interpersonal skills, including presenting technical information on projects and schedules.
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them.

What we offer

• A supportive work culture that encourages learning and career development.
• Full-time position with travel of about 10% of the time.
• Relocation eligibility.