Senior Customer Success Manager - TSET

About the role

A2MAC1 is looking for a Senior Customer Success Manager for its TSET software, which supports manufacturing costing and carbon footprint assessment. The role sits in the Sales department, works in a hybrid workplace and covers presales, solution consulting and customer success for B2B enterprise software in the automotive and manufacturing industries, mainly in German-speaking markets.

Key responsibilities

• Support the sales process with manufacturing and solution expertise, leading customer discovery and needs analysis focused on product costing and carbon footprint assessment.
• Translate customer requirements into tailored solution concepts, including value propositions, scope definitions and configuration approaches.
• Deliver product demonstrations and presentations to technical and business stakeholders, and answer questions on costing logic, software capabilities, feasibility and data flows.
• Support RFP/RFQ processes and proposal creation, and capture customer and market feedback with Product Management.
• Roll out TSET solutions to customers, build deep knowledge of the software and design and implement solutions using its APIs for configuration, data imports and reports.
• Lead customer workshops, act as main point of contact for escalations and work with Customer Support and Product Management to resolve issues.
• Analyse customer feedback and usage data to improve the customer experience.
• Define project scope, schedule and resources, manage project execution and coordinate with Sales, Product, Development and Customer Success.

Required profile

• Knowledge of manufacturing technologies such as machining, forming, casting, injection molding or assembly, and a technical background in mechanical or manufacturing engineering.
• Ideally experience in SaaS, enterprise software, automotive or manufacturing, product costing or product sustainability.
• Project management experience and preferably customer success, customer service or customer-facing operations experience.
• Fluent Japanese and English; professional Japanese and English proficiency is required, or strong expertise in manufacturing and/or product costing.
• Excellent English and strong German client communication skills.
• Willingness to travel occasionally within APAC and internationally (about 10 trips per year).

Required skills

• Familiarity with project management and collaboration tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite and MS Office.
• Data and analytical tools, especially Excel; experience with costing tools is a plus.
• Hands-on approach to software administration and strong analytical, structured problem-solving skills.