Manager, Customer Enablement – Tokyo

About the role

Figma is expanding its Customer Experience team in Japan and seeks an experienced leader to scale the Customer Enablement function. You will manage a group of Customer Experience Managers who work closely with Mid‑Market, Enterprise, and Strategic customers.

Key responsibilities

• Lead, manage, and grow a team of high‑performing Customer Experience Managers.
• Set clear goals, provide mentorship, and support career development.
• Partner with Sales, Support, Product, and Marketing to exceed customer needs.
• Ensure delivery of exceptional value and experience across enterprise customers.
• Engage directly with customers and act as an escalation point while maintaining a player‑coach dynamic.

Required profile

• 3+ years of formal people‑management experience in Customer Experience, Customer Success, or a similar post‑sales function.
• 5+ years of experience in customer‑facing roles within high‑growth SaaS companies.
• Customer‑first mindset with strong strategic thinking and execution capabilities.
• Proven ability to lead, inspire, and scale teams, fostering inclusive, high‑performance cultures.
• Excellent communication skills for a wide range of internal and external personas.

Required skills

• Experience scaling post‑sales functions in high‑growth SaaS environments.
• Background in SaaS and/or product design and development tools.