Customer Engineer II – Field Service (Kyoto)

About the role

As a Customer Engineer II at Applied Materials, you will act as the primary liaison with customers in Kyoto, installing, maintaining, and upgrading advanced semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and ensure optimal equipment performance.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer/field service support or related technical experience (2–4 years preferred).
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical, vacuum, mechanical, plasma, hydraulic, and gas system knowledge
• Hand tools and digital multimeters
• Microsoft Excel, Word, and PowerPoint

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs, including personal and professional support.
• Opportunities to work with cutting‑edge technology in a global leader.