Deployment and Support Engineer – Japan

About the role

We are seeking a Deployment and Support Engineer based in Japan with a deep sense of ownership to lead technical implementation, ongoing usage, and system maintenance for Skydio's cloud‑connected products across our Japanese customer base. As Skydio prepares for a future of dock‑based vehicles operated remotely through an internet browser, we need engineers who can stand up complex hardware, network, and software integrations onsite and remotely — and then keep them running.

Key responsibilities

• Install, configure, test, and validate cloud‑connected drone and dock systems in customer environments, ensuring they meet agreed value.
• Build scalable, repeatable processes for deploying devices onto enterprise‑grade secure networks.
• Track and manage implementation projects with large enterprise and government customers through to successful delivery.
• Troubleshoot networking issues across IP, cellular, point‑to‑point radios, and Wi‑Fi mesh, and resolve flight, connectivity, and media‑streaming problems.
• Act as the conduit between Skydio and Japanese enterprise customers, providing prompt technical support and escalating issues to product and engineering teams.

Required profile

• 3+ years supporting cloud‑connected devices or 4+ years in B2B technical or customer‑facing support roles.
• Professional fluency in spoken and written Japanese and English.
• Hands‑on experience installing, configuring, and troubleshooting connected hardware in customer environments.
• Ability to travel 30–50% of the year and work flexible hours to align with U.S. West Coast teams.

Required skills

• IP networking knowledge (Wi‑Fi, cellular, enterprise networks).
• Linux operating systems.
• Bash and Python scripting.
• REST API integration and testing.
• WebRTC streaming protocols.