Director, Global Delivery (Japan Team)

About the role

Cygnify is recruiting a Director of Service Delivery to lead and grow the Japan team of an IT services and consulting firm, a Premier Oracle NetSuite Alliance Partner, working closely with its North American headquarters. The role reports directly to the COO, with a dotted line to project teams in the Philippines, the Middle East and North America.

Key responsibilities

• Manage relationships with existing and new clients within your vertical and ensure their implementations are planned, resourced and delivered to company standards, becoming referenceable.
• Set the strategic direction for the team, office or country and coach, mentor and develop the next line of leaders.
• Apply expert knowledge of implementation and large project processes, make decisions and solve complex problems, while managing strategic business consultants at different levels.
• Allocate resources according to project demand and proactively identify, design and implement process improvements.
• Manage operational and business metrics, create and follow up on strategic plans, approve and use capital to execute business strategy, and improve delivery department process skills.
• Create and improve reusable assets such as datasets, policies and knowledge assets, and identify, develop and close new business opportunities with Sales where appropriate.
• Model the company's culture, values and behaviour.

Required profile

• Minimum 15+ years of experience in professional services.
• At least 10 years in consulting for systems implementation and integration, process re-engineering or related fields.
• At least 10 years of management experience handling several teams, including managing resources across multiple locations on complex projects.
• Ability to manage teams onsite and remotely, and willingness to travel, typically up to 25% of time.

Required skills

• At least 10 years of experience in ERP, preferably NetSuite.
• Project management experience and strong understanding of ERP implementation and technology implementation.
• Understanding of business analytics, business intelligence, financial performance management and P&L statements.
• Ability to manage small, medium and large projects and medium-to-large teams across regions and countries.