Customer Engineer IV – Field Service (Kyoto)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply troubleshooting and problem‑solving skills, using company diagnostic tools and documentation to resolve complex equipment issues.
• Follow and generate documented procedures and published task plans.
• Communicate with customers and internal business units, leading projects as necessary.
• Train and mentor junior Field Service Engineers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an Associate degree or comparable military technical training and field service experience.
• 7‑10 years of work experience in the semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and appropriate usage, including digital multimeters.
• Advanced knowledge of wafer processing parameters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport.
• Ability to meet on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Digital analytics
• Diagnostic tools
• Hand tools
• Digital multimeter
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Wafer processing parameters

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs, including comprehensive benefits for employees.