Scale Renewal Manager

About the role

Salesforce Japan is hiring a Scale Renewal Manager in Tokyo. The Renewals Team manages and forecasts the entire book of renewals, partners with sales, customer success and support on retention strategy, and runs account reviews, risk assessments and due diligence. As a Scale Renewal Manager you will handle a large volume of renewals (about 50 to 100 contracts per month depending on territory) for direct and reseller customers in Japan, Korea and Taiwan, and drive each renewal to completion.

Key responsibilities

• Manage renewals in your assigned territory, identify risks early and grow revenue through add-ons, upsells, upgrades and price adjustments
• Achieve monthly renewal targets and give senior management an accurate forecast and risk analysis of assigned accounts
• Negotiate renewals to maximise contract value while protecting the customer relationship
• Monitor at-risk accounts and work with Customer Success, Support and Services leadership to resolve issues; act as escalation point for critical issues
• Lead monthly regional renewal calls and help develop renewal best practices across the team
• Manage contractors or outsource partners handling high-volume renewals, and help identify upsell/cross-sell opportunities
• Maintain a rolling 180-day weekly forecast of renewals and work with internal resources such as Competitive Intelligence, Pricing and Product Management on win strategies

Required profile

• Fluent Japanese (speaking, reading, writing, listening)
• Excellent verbal and written English (TOEIC 730+)
• 3 years or more of sales, account or renewal management experience in software or SI/solution selling preferred
• Experience with CRM/SFA applications and a fundamental understanding of Salesforce products preferred
• Degree or relevant work experience preferred

Required skills

• Excel, Word, PowerPoint and Google Apps
• Contract negotiation and restructuring of terms, conditions, legal, finance and billing
• Forecasting and account management

What we offer

• Hybrid and remote work arrangements
• Flexible hours and family-care support
• Paternity and maternity leave, short-time work and nursing leave
• Wellness allowance and EAP