Senior Manager, CRM

About the role

Stryker is looking for a Senior Manager, CRM in Tokyo, responsible for the development, delivery, implementation and reporting of its CRM (Salesforce.com) to support key business objectives across Japan. The role is hybrid or onsite, with no travel required.

Key responsibilities

• Own the development, delivery, implementation and reporting of CRM (Salesforce.com) to meet business goals across Japan.
• Work with internal stakeholders to implement CRM functionalities that support the sales strategy.
• Build tailored dashboards and reports to monitor performance data, keeping them easy to use for end users.
• Strengthen digital marketing and the sales force using CRM and AI technologies.
• Measure sales force activity and results in line with stakeholder needs.
• Help shape sales strategy and territory design with commercial leadership, based on activity and market data.
• Follow corporate compliance and ethics policies.

Required profile

• Strong leadership capabilities.
• Excellent communication, relationship-building, organisational and presentation skills.
• Japanese and English; fluent English is preferred.

Required skills

• Highly experienced CRM (Salesforce.com).
• Data management and reporting with Power BI, Excel (Power Query, Pivot), SQL and data collection.