Senior Airport Services Agent (Narita)

About the role

The Senior Airport Services Agent will ensure high‑quality service for Emirates passengers at Narita Airport, covering check‑in, boarding, baggage handling, ticketing and lounge operations while adhering to safety, security and commercial standards.

Key responsibilities

• Manage check‑in, boarding gates, special services and Emirates lounge to meet service standards and on‑time departure targets.
• Oversee baggage flow, prioritize premium bags, and resolve missing or damaged baggage issues for premium customers.
• Handle excess baggage, visa queries, and provide accurate information on delays, disruptions and denied boarding.
• Prepare pre‑ and post‑flight documentation, flight briefs and statistical reports.
• Supervise ticket desk functions, issue tickets, EMD/EBT, amend reservations and perform credit‑card verification.
• Coordinate with contracted staff for catering, cleaning and maintenance to maintain service quality.

Required profile

• Minimum O‑level or equivalent with professional training in Customer Services, Ground Operations and Reservations.
• At least 3 years of airline industry experience, preferably in ground handling.
• Fluent in spoken and written English and the local language.
• Legal right to live and work in Japan.

Required skills

• Departure Control System
• Computerized Reservation System
• Microsoft Office applications