VSE Customer Engineer IV

About the role

As a Field Service Engineer (Customer Engineer) you will be the direct liaison with customers, installing, maintaining and upgrading cutting‑edge semiconductor and display equipment. You will use digital analytics and diagnostic tools to troubleshoot and resolve complex technical issues while ensuring high‑quality service.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply troubleshooting and problem‑solving skills using company diagnostic tools and documentation.
• Follow and generate documented procedures and task plans.
• Communicate with customers and internal business units; lead projects as needed.
• Train and mentor junior Field Service Engineers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an Associate degree or comparable military technical training and field service experience.
• 7‑10 years of work experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Advanced knowledge of wafer processing parameters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Digital analytics for equipment troubleshooting.
• Company diagnostic tools and documentation.
• Hand tools and digital multimeters.
• Pneumatics and hydraulics systems.
• Electronics, vacuum and thermodynamics knowledge.
• Microsoft Excel, Word, PowerPoint.

What we offer

• Supportive work culture that encourages learning and development.
• Opportunities for career growth within a global leader in materials engineering.
• Health and wellbeing programs for employees at work and at home.
• Access to cutting‑edge technology and innovative projects.