Customer Engineer II – ETCH

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the direct liaison with customers to install, maintain, and upgrade cutting‑edge semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and ensure optimal equipment performance.

Key responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and address technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of work experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet on‑site safety, environmental, and COVID‑19 protocols.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical schematics interpretation
• Mechanical schematics interpretation
• Hand‑tool usage
• Digital multimeter usage
• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Programs and benefits focused on health, wellbeing, and personal and professional growth.
• Opportunities to work on cutting‑edge equipment in a leading global company.
• Travel opportunities (approximately 10% of the time).