Customer Success Management Associate

About the role

Moody's is looking for a Customer Success Management Associate to act as a customer advocate for its Moody’s View solutions. The role involves partnering with sales and product teams to ensure clients achieve lasting value and satisfaction.

Key responsibilities

• Lead the post‑sales client lifecycle, coordinating with internal stakeholders to drive retention and satisfaction.
• Map the customer journey, assess client health, and provide strategic guidance to improve the overall experience.
• Collect and share client feedback with Product Management to influence product improvements.
• Conduct C‑SAT surveys and NPS outreach, acting as the central point of contact for client requests.
• Prepare and share market insights that highlight Moody’s expertise.

Required profile

• 1–3+ years of B2B client‑facing experience, preferably in commercial data, analytics, regulatory or finance sectors.
• Fluent in Japanese and English with strong verbal and written communication skills.
• Ability to work independently and collaboratively, with keen attention to detail.
• Interest in AI concepts and responsible AI practices.

Required skills

• Understanding of complex business concepts such as regulatory compliance, supplier risk, and credit risk.
• Basic knowledge of artificial intelligence concepts.