Customer Success Manager – Automotive

About the role

A2MAC1 is hiring a Customer Success Manager in Tokyo, working in a hybrid workplace within the Sales department. The role combines pre- and after-sales support, account management and product promotion for customers in Japan, with key performance indicators focused on sales revenue, renewal rate, training sessions and customer usage.

Key responsibilities

• Work with key account managers to develop new sales opportunities with existing and new customers in Japan
• Prepare and present product and service proposals, coordinate internally and manage account escalations
• Analyse customer data to measure customer health and define corrective actions
• Support the post-sales cycle, drive renewals, product adoption and customer experience
• Organise client events such as TechDays, workshops and webinars, and support customer visits
• Act as the contact point between sales, product and operations teams
• Pre-sales: create technical interest, deliver technical presentations and demos, prepare user guides and train customers during test access
• After-sales: run trainings, send platform start guides and provide day-to-day support on inquiries, database tips and IT issues
• Ongoing support: monitor usage via credit consumption, run exhibitions, demos, workshops and webinars, and maintain how-to videos, FAQs and documentation
• Learn the product roadmap, collect customer feedback and promote existing and new products

Required profile

• Bachelor's degree in automobile, electrical or mechanical engineering, or equivalent
• 3-5 years of experience in a technical field (product engineering, technical sales, customer success) in the automobile industry
• OEM experience is a plus; knowledge of automotive technologies is required
• Strong analytical, problem-solving and planning skills, and ability to handle escalated client issues quickly
• Fluent in English and Japanese
• Willingness to accept business trips, mainly domestic

Required skills

• Experience in automotive engineering
• Technical pre-sales leadership, including customer discovery, technical presentations and demos with OEM engineering teams
• Exceptional interpersonal and communication skills
• Plus: vehicle aerodynamics, CFD simulation, digital engineering or energy management strategies