Customer Success Manager - Named Accounts

About the role

As a Customer Success Manager for Named Accounts, you will guide enterprise customers in deploying Asana, driving adoption across their organization, and ensuring continuous business value from our platform.

Key responsibilities

• Own a portfolio of strategic customers, develop relationships, and drive adoption and retention.
• Co‑create impact plans with customers, covering success metrics, adoption strategy, timelines, and expansion.
• Execute all phases of the customer journey, including deployment, change management, workflow design, performance reviews, and renewals.
• Build and maintain an internal Champion Network, facilitating best‑practice workshops.
• Analyze usage data to identify risks and opportunities, and run data‑driven engagement campaigns.
• Partner with Sales to create account plans, nurture executive relationships, and identify expansion opportunities.
• Serve as the voice of customers, surfacing insights to Product, Research, and business teams.
• Travel on‑site up to 10% of the time as needed.

Required profile

• 5+ years in Customer Success, Consulting, or Account Management with large enterprise accounts.
• Proven ability to manage high‑value relationships and influence stakeholders from C‑suite to day‑to‑day users.
• Customer‑centric mindset with strong cross‑functional collaboration skills.
• Self‑motivated, proactive, and able to thrive in an ambiguous, fast‑changing environment.
• Deep understanding of the Japanese market; fluency in Japanese required, English proficiency preferred.

Required skills

• Curiosity about AI tools and emerging technologies.