EPI Customer Engineer II

About the role

The EPI Customer Engineer II works as the direct liaison with customers, installing, maintaining and upgrading Applied Materials equipment. The role combines field service support with digital analytics to troubleshoot and ensure optimal performance of complex semiconductor and display systems.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to identify and resolve technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations and high‑quality service.
• Fulfill additional duties as assigned, including documentation and reporting.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics for troubleshooting.
• Diagnostic techniques for equipment assessment.
• Reading electrical schematics.
• Reading mechanical schematics.
• Use of hand tools and digital multimeters.
• Microsoft Excel, Word, PowerPoint.
• Pneumatics, hydraulics, electronics, vacuum systems, thermodynamics.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including personal and professional support for employees.