Membership Ambassador (Sales)

About the role

A Hong Kong-headquartered hospitality technology and services company, which partners with 4-5 star hotels on loyalty, rewards and membership programs, is hiring a Membership Ambassador (Sales) for a partner hotel in Tokyo. This is a highly customer-facing, sales-oriented role working closely with the hotel's F&B team and reporting directly to the company's Senior Management Team. It is on-site, Tuesday to Saturday, 12:00 PM to 9:00 PM.

Key responsibilities

• Drive new member enrolment through proactive engagement with hotel guests and F&B customers
• Promote the membership program and maximise its visibility across the hotel
• Welcome and onboard new members, explaining benefits and services
• Build strong relationships with members and encourage ongoing engagement
• Support members and their guests throughout their stay so they have a positive, memorable experience
• Work with the F&B team and department heads to ensure smooth service and timely member communications
• Help plan, run and host member events, promotions and engagement activities
• Gather member feedback and prepare regular reports on membership growth, feedback, events and platform improvements
• Attend hotel F&B and management meetings as required and work with management to meet agreed KPIs

Required profile

• 2-5 years of experience in hospitality, hotel operations, F&B, retail, sales, customer service or another customer-facing environment
• Previous experience in a hotel, hospitality, membership, loyalty, F&B or premium customer-service environment is preferred
• Strong verbal communication in Japanese and English
• Sales-minded, service-oriented and able to build rapport with different types of guests
• Able to work independently while collaborating with hotel teams and management