ServiceNow Engineer (Japanese N2) - Tokyo

About the role

GEM Corp is hiring a ServiceNow Engineer in Tokyo who can work with Japanese-speaking clients. The role covers designing, developing and deploying custom applications on the ServiceNow platform, testing them and keeping technical documentation up to date.

Key responsibilities

• Design, develop and deploy custom applications and solutions on ServiceNow according to business requirements, including workflows, forms, scripts, integrations and other platform components.
• Test solutions through unit testing, integration testing and user acceptance testing (UAT), and coordinate deployments using the Automated Test Framework (ATF).
• Create and maintain technical documentation of applications, configurations and business processes.

Required profile

• At least 3 years of software development experience, including at least 1 year of hands-on ServiceNow development on the core platform and at least one advanced module such as ITSM, HRSD, CSM, ITOM, ITAM, App Engine or Workflow Data Fabric.
• Japanese at JLPT N2 level or above, able to read, write and communicate effectively.
• One of the following is required: ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification, solid understanding of ITIL implemented on ServiceNow, or experience with Agile/Scrum and its tools. Candidates with more qualifications are preferred.

Required skills

• Customizing ServiceNow with JavaScript, GlideRecord, GlideForm, AngularJS, HTML and CSS.
• Preferrable: experience defining requirements and preparing basic design documentation.

What we offer

• Salary of up to 700 million yen per year, with full pay during the probation period.
• Annual performance review in April and performance bonuses twice a year (July and December).
• Insurance, commuting allowance, housing allowance and one round-trip flight to Vietnam per year.
• Support for certification exams and training, learning and career development opportunities.
• Monday to Friday, 09:00-18:00 JST, with a hybrid working arrangement.