Technical Support Engineer

About the role

Anaqua is expanding its presence in Japan and Asia and seeks a Technical Support Engineer to join the Client Success team in Tokyo. The role focuses on delivering high‑quality, bilingual technical assistance for Anaqua software, ensuring customers receive timely solutions and a positive experience.

Key responsibilities

• Provide technical support for Anaqua software in Japanese, English, and occasionally Mandarin via web conferencing, email, and phone.
• Troubleshoot and resolve product issues, offering workarounds or solutions while managing multiple cases simultaneously.
• Collaborate with development and product management teams to address reported defects.
• Participate in client meetings to discuss and resolve technical challenges.
• Document support activities and create knowledge‑base articles in both languages.

Required profile

• 5+ years of experience as a technical support engineer in the software industry.
• Near‑native business proficiency in Japanese (JLPT N1 preferred) and business‑level English.
• University degree in Computer Science or a related field.
• Resident in Japan with a valid work visa.

Required skills

• SQL language proficiency.
• Experience with Microsoft Azure, IIS, and SQL Server.

What we offer

• Hybrid work model with regular office interaction.
• Opportunity to work in a multicultural environment supporting clients across Asia.
• Professional growth within a fast‑expanding global company.