Account Manager, TCI

About the role

Coface, a global trade finance group offering trade credit insurance, business information, debt collection, single risk insurance, surety bonds and factoring, is hiring an Account Manager for its TCI (Trade Credit Insurance) business in Minato-ku, Tokyo. The role focuses on maximising revenue and retention of profitable clients while keeping loss ratio and weighted average portfolio in check, and building long-term trust with clients.

Key responsibilities

• Manage customer relationships: proactively contact existing clients by phone and in person, respond quickly to their queries, advise on the most suitable cover and prepare bids and quotations.
• Deliver renewal revenue and grow account penetration within an assigned portfolio of direct accounts, preparing renewals with risk underwriters and commercial underwriting and developing cross-selling.
• Promote new products and solutions to existing clients and demonstrate products and services to help them choose what suits their needs.
• Keep detailed knowledge of market conditions, competitors' products and Coface's own products, and introduce new products through regular visits and communications.
• Work with marketing teams on campaigns and events, and with commercial support functions to serve clients efficiently.
• Ensure prudent commercial underwriting of credit insurance business in line with Coface standards and delegations, and work with underwriters to amend policies where needed.
• Share ownership of the loss ratio with the Risk department and comply with Coface and external regulatory standards.

Required profile

• At least 3 years of sales experience, ideally within a credit insurance, banking, claims or factoring organisation.

What we offer

• Hybrid working model after the first month.
• A central, modern office.
• Annual budget for training, languages, e-learning and a dedicated development programme.
• Career opportunities locally and internationally in a large global company.
• Health care.