ETCh Manager III, Customer Engineer

About the role

The ETCH Manager III, Customer Engineer leads a district of customer engineers, builds strong client relationships, and ensures successful system installations and support for semiconductor equipment.

Key responsibilities

• Develop and maintain customer relationships across all levels and conduct regular visits.
• Manage, coach, and direct customer engineers, including salary and career planning.
• Serve as the primary interface with product divisions for tech support, training, spares, and reliability.
• Oversee account planning with District Sales Engineer and provide financial forecasts and cost‑efficiency measures.
• Plan and execute system installations, RMA procedures, and escalation processes.

Required profile

• Provides direction and administers company policies for subordinate employees.
• Exercises judgment within defined procedures to solve problems and achieve objectives.
• Communicates technical information effectively and gains cooperation from stakeholders.

Required skills

• Functional knowledge to analyze issues and review relevant factors.
• Business expertise to receive assignments, set goals, and recommend policy changes.
• Leadership skills to guide employees and ensure compliance with corporate standards.