Sales Operations Specialist

About the role

CP One Japan provides the "Rocket Now" food delivery service in Japan, a wholly owned subsidiary of Coupang. The Sales Operations Specialist builds and runs the operational infrastructure behind Rocket Now's B2B growth engine, optimizing sales effectiveness, streamlining deal execution and driving predictability across the B2B sales funnel. The role covers sales forecasting, pipeline hygiene, territory alignment and quota attainment, equipping sales leaders and account executives with dashboards and automated tools.

Key responsibilities

• Account allocation and coverage planning: analyze TAM data and store penetration to build balanced account frameworks and rep assignment models.
• Pipeline governance: own pipeline hygiene, deal-stage definitions and sales cadence, and identify bottlenecks to reduce time-to-close.
• Quota and forecasting: design quota structures, target tracking and incentive frameworks, and build revenue forecasting models for leadership.
• Seller productivity: track activity rates, deal sizes and cycle times to identify top performers and coaching needs.
• Dashboards and automation: build automated dashboards for key KPIs and automate repetitive tasks with G-Suite, Microsoft Office and internal tools.
• Data analysis: independently query large data sets with SQL to evaluate funnel metrics, deal unit economics and capacity planning.
• Cross-functional work: partner with Merchant Operations, Finance and Legal on post-contract hand-offs, and advise Enterprise Sales Directors.

Required profile

• Proven background in Sales Operations, Revenue Operations, Business Operations or Strategy & Analytics supporting B2B sales.
• Business-level English.
• Preferred: experience in fast-paced B2B marketplaces, e-commerce or food delivery, and a track record of improving sales rep productivity.

Required skills

• Strong SQL proficiency (querying databases, aggregating data, building data models).
• Advanced spreadsheet modeling (Excel/Google Sheets).
• Dashboards in BI tools (e.g. Looker, Tableau) or CRM reporting environments.
• Quota setting, territory mapping and sales forecasting.