Senior Business Analyst - Merchant Operations

About the role

Coupang's Rocket Now, a fee-free food delivery service operated by CP One Japan, is hiring a Senior Business Analyst for its Merchant Operation team in Tokyo. The role is analytical and strategy-adjacent, bridging complex data and frontline execution: building the frameworks that help acquire new merchants, support stores without operational defects, and give visibility into platform utilization. It also owns the internal performance narrative, designing dashboards and reports that track target attainment and store-level health for senior leadership.

Key responsibilities

• Monitor store-level operational metrics such as online rate, prep times and cancellation rates to ensure high-quality customer experience.
• Design the data structures for Quarterly, Weekly and Monthly Business Reviews so that brand executives receive actionable insights, not raw data.
• Act as the source of truth for account health, flagging underperforming stores and proposing data-backed interventions.
• Build and maintain automated dashboards tracking target attainment, pipeline health and growth for senior leadership.
• Turn recurring account management data needs into scalable solutions such as automated slide generators or performance calculators in G-Suite and Microsoft Office.
• Query large databases independently with SQL to answer business questions and test growth hypotheses.
• Work with Account Management leadership to pressure-test targets and support territory planning, and provide a shared analytical language across teams.

Required profile

• Significant experience in strategy, business intelligence or data-driven analyst roles, working independently with large, complex datasets.
• Experience designing KPIs and measurement frameworks for complex, multi-variable problems.
• Business-level English; business-level Japanese is preferred.
• Preferred: background in marketplaces, e-commerce or food delivery, and proven ability to turn raw data into executive-level narratives.

Required skills

• Strong SQL, able to write own queries.
• Advanced spreadsheets (Excel/Sheets) and presentations (PPT/Slides).
• Preferred: experience building automated dashboards in Tableau, Looker or similar BI tools.

The position is full-time with a probation period. The application process involves document screening, then telephone/Zoom and on-site or online interviews.