Technical Support Engineer II
Datadog · Tokyo
Job description
About the role
Datadog's Technical Solutions team educates potential clients and helps existing customers succeed through multi-channel technical support, demos and presentations. The Technical Support Engineer II works from a Datadog office 3 to 5 days per week and interacts with stakeholders locally and globally.
Key responsibilities
- Engage with customers via ticketing systems, live chat and screensharing tools to resolve technical requests while educating clients on the platform
- Reproduce technical issues and explore Datadog's 1,000+ integrations
- Become demo certified and lead a three-pillar demo for customers
- Take part in product conversations with internal teams based on client feedback
- Specialise deeply in one or more Datadog product areas
Required profile
- 2+ years of multi-channel technical support experience at a SaaS company
- Previous technical troubleshooting and/or programming experience
- Fluent written and spoken English and Japanese
- Able to work a rotating schedule with weekend availability
Required skills
- Experience with Zendesk, Jira, Confluence or similar software
- Basic knowledge of Linux
- Effective written and verbal communication
What we offer
- Onboarding, generous global benefits and an intra-departmental mentor and buddy program
- New hire stock equity (RSUs) and an employee stock purchase plan (ESPP)
- Professional development, product training and career pathing
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Datadog
Tokyo