Customer Success Engineer (Japan)

About the role

Rescale is looking for a Customer Success Engineer to act as a trusted technical advisor for key customers in Japan. You will work closely with customers and internal teams to ensure the best cloud HPC experience and help drive adoption of Rescale’s platform.

Key responsibilities

• Lead technical activities throughout post‑sales engagement, including product adoption, technical presentations and business review meetings.
• Analyze customers’ infrastructure, workflows and HPC environments to design tailored solutions and migration roadmaps.
• Collaborate with customers to define digital transformation strategies and create 1‑5 year migration plans.
• Present Rescale solutions at conferences, user groups and webinars.

Required profile

• Strong problem‑solving mindset with an empathetic, customer‑obsessed attitude.
• Background in a customer‑facing technical role such as support or professional services.
• Ability to quickly learn and deep‑dive into new technologies.
• Excellent communication skills and ability to explain complex technical topics clearly.

Required skills

• Knowledge of high‑performance computing (HPC) disciplines (e.g., CFD, FEA, molecular dynamics, machine learning).
• Experience with at least one HPC simulation package (e.g., ANSYS, Siemens, Dassault Systemes, COMSOL, OpenFOAM, LAMMPS, GROMACS, NAMD).
• Understanding of HPC schedulers, IaaS, scripting languages and HPC containers.
• Ability to manage multiple complex projects and coordinate across diverse teams.