Travel Experience Counselor III

About the role

Join the U.S. Military and Government team at American Express Global Business Travel (Amex GBT) as a Travel Experience Counselor III, providing seamless travel management services to federal clients in Kadena, Japan.

Key responsibilities

• Create and complete travel arrangements including air, hotel, car, and rail bookings.
• Ensure reservations follow client standards and preferences.
• Act as a trusted advisor, offering informed recommendations for the best traveler experience.
• Handle basic to moderately complex bookings, including non‑standard itineraries, ticket exchanges, and complex fares.
• Escalate the most complex bookings to senior staff.
• Participate in comprehensive training and stay updated via the company intranet.

Required profile

• Fluent in written and spoken English and Japanese.
• Strong verbal and written communication skills.
• Genuine passion for high‑quality customer service.
• Excellent teamwork and a positive “can‑do” attitude.
• Willingness to learn and grow.
• Military experience or certifications accepted as a substitute for some requirements.

What we offer

• Flexible benefits tailored to each country, including health, welfare, retirement, parental leave, and wellbeing resources.
• Travel perks such as weekly deals on flights, hotels, cruises, and car rentals.
• Access to over 20,000 learning courses, leadership programs, and internal job opportunities.
• Inclusive culture with global Inclusion Groups and equal employment opportunity.